CUSTOMER SERVICE
Keir Surgical is always interested in your feedback.
Please take a moment to complete our
Customer Satisfaction Survey.
Minimum order
To meet the varying needs of our customers, Keir Surgical does not hold you to a minimum order policy.
Payment terms
Our payment terms are net 30 days.
Shipping charges
We ship FOB to Hospitals for orders above $500.00.
Warranty
Keir Surgical is ISO Quality Management System Certified, and our instruments are backed by a lifetime warranty against manufacturing and material defects.
Return policy
Return for credit or exchange
- Keir Surgical will not accept any return without an authorization number.
- All returns must be sent prepaid to Keir Surgical.
- Returned items must be in the same condition as they were delivered, never have been used, and in the original packaging.
- Goods older than 30 days are not returnable.
- Sterile or disposable goods, custom made items, discontinued products, and instruments that have been etched or engraved may not be returned for credit or exchange.
- Stock items will not be subject to any restock charge.
- Non-stock items will be subject to a 20% restock charge.
- Any changes to this policy must be approved by management.
Return for repair or warranty
- All returns for repair or warranty must be sent prepaid to Keir Surgical.
- All warranty decisions will be made at Keir Surgical head office.
- The hospital/clinic must warrant that all goods sent for repair warranty have been disinfected and /or sterilized, such that they pose no risk to employees of Keir Surgical.
- Any products received that appear to or are found to contain bio-burden will be returned or disposed of.
Warranty requests
- All returns for repair or warranty must be sent prepaid to Keir Surgical.
- All warranty decisions will be made at Keir Surgical head office.
- The hospital/clinic must warrant that all goods sent for repair warranty have been disinfected and or sterilized, such that they pose no risk to employees of Keir Surgical.
- Any products received that appear to, or are found to, contain bio-burden will be returned or disposed of.
